If you face any trouble with the CityEngine, we want  to solve it fast. Our support is entirely web and e-mail based. Note that some services apply to Subscription customers only.

In case of questions or problems, follow these steps:

 #1: Search the FAQ and the Knowledge Base
 #2: Consult the CityEngine Help
 #3: Check the Forum for additional inputs
 #4: Get in contact with our support team (for Subscription customers only)

You can buy a yearly subscription in the Purchase section.